Darzin Software

The Brief

Darzin software is an Australian company working with government organisations to manage consultation programs. I was engaged to develop the user experience strategy, design and interaction design for Version 5 of the Darzin stakeholder management system, the website and mobile app.

The Work

I lead the UX piece and produce all key deliverables between November 2015 and July 2017, working with a junior UX Architect to guide them through the process.

The Challenge

Existing systems were built on old technology and principles, which no longer satisfied users needs. Mapping workflows for the new system was also challenging as there are many different touchpoints within the system for customers using Darzin, which needed to be understood thoroughly.

DARZIN

Darzin Website
Darzin Stakeholder Management System
Darzin Branding
Darzin App

“It was important for me have a deep understanding of the business and user needs so we could create something that was right for the business and right for all stakeholders involved”.

The Research

Gain a deep understanding of the functionality of the software and current user interactions:
Which features do they use or not use?
What are their frustrations, needs and suggestions?
How can we improve their experience?

The Thinking

Focus on improving the following areas;
Increase flexibility: allow users to customise their workflow
Increase customisation: allow clients to rename fields to suit their preferences
Minimise complexity: create a smoother, easier user journey

The Planning

A comprehensive understanding of user data allowed us to develop a strategic approach to the new design;
Deep user research and data analysis, including stakeholder interviews, requirement workshops, user stories, surveys, feedback forms
User insights to develop personas, experience maps, product plan sketches
Define product requirements: we discovered at least 70% of clients used Darzin in its most basic form so the new interface had a cleaner, simpler design based on their behaviour and needs
Map workflows and existing content
Sketches for the groupmail area
Sketches for the survey area

The Visual Thinking

To understand the many functionalities, I mapped workflows on paper to identify opportunities for improvement and where it was possible to innovate and evolve the process.
I sketched initial designs on paper, using prototyping techniques to bring the designs to life so we could evaluate them with user groups. Rapid prototyping allowed us to work quickly through a number of ideas and sketching these concepts helped us form a broader view of the system from the beginning to ensure a more cohesive design.

The Process

We took a top-down approach to defining the overall structure of the experience. Sketching and storyboarding lots of ideas about the arrangement of UI, functional and data elements, and interactive behaviours allowed us to start with a broad view then refine our vision into something tangible.
I identified a need to refine the interactions and requirements for the Darzin system’s anatomy. We used concept maps to design low-fidelity wireframes, and then developed a high-fidelity prototype.
I used Sketch to create detailed mock-ups and InVision to test and demonstrate our thinking and interactivity, which was valuable for the client to understand design progress and functionality.
Thorough user and functionality testing was conducted throughout the process with a small internal focus group and externally with a select group of existing clients.

The Implementation

I worked closely with developers in China to bring the designs to life as a working prototype. Meticulous planning and exceptionally clear instructions ensured the time-zone and language differences did not hinder efficiency. Significant time was spent with a small, agile team in planning, collaborating, communicating and managing the project using Dropbox, InVision and Skype.

LIKE MY WORK?  Get in touch