Background

Aged Care Placement
Service

THE BRIEF
Aged Care Placement Services is an Australian based company helping elderly people find an aged care home and make arrangements suitable for their situation. Johanna was consulted to improve the software prototype that was built to launch the service in 2015. The objective was to design a more effective User Interface to improve an already existing prototype used internally. The intention for the new design was to produce a commercially available platform based on the success of the internally used app.
THE WORK
Rethink existing UI and UX design of the app for all users by evolving the initial prototype built to manage client profiles and match them with the best possible available aged care facility. The re-designed product would be launched into market and available commercially for people working in aged care placement services and consultancy.
We had to re-think the workflow so it would meet the needs of external users in the aged care placement services industry by providing a valuable tool for managing placement procedures with ease and efficiency.
THE CHALLENGE
The initial prototype was implemented internally with success, enabling Aged Care Placement Services to launch to market. To discover ways to improve an already effective platform we had to fully understand the information architecture and user journey so we could design alternative solutions that added even more value for users.
THE RESEARCH
We began by gaining a deep understanding of existing processes and functionality already being used. To identify potential improvements and efficiencies, we had to know how users interacted with the software. Knowledge and insight about this was essential to build the framework for us to get started with our work.
THE THINKING
The app had to be functional, smart and easy to use with specific features for aged care placement services. Johanna’s approach was a detailed exploration of daily needs, priorities, and how the new design could help users operate more efficiently and effectively.
Key needs were around arranging meetings, finding available facilities that were easily accessible, receiving notifications and real-time alerts. Branding of the app was also an important element for the business to raise profile and reputation.
THE PLANNING
Johanna workshopped product goals and industry requirements with Aged Care Placement Services. This allowed her to clearly identify customer goals and make recommendations to design innovative and intuitive task-managing features that performed beyond functionality as a solo component.
For example, Johanna suggested calendar alerts, an aged care facility finder that can filter by care needs, and a wizard to enable users to track progress of finding a home for individual clients.
THE VISUAL THINKING
Johanna designed low fidelity screens in a mock-up scenario to test her thinking. Using these designs as the baseline, the design and development team worked closely with the client to refine the processes and functionality of the software to achieve a better user experience and more efficient software.
THE PROCESS
A low resolution solution was designed, tested then constantly refined in a collaborative way with the client and developers. We focused on the user needs, functionality, user interactions and design for best practice in all areas.
Quality was measured over time and Johanna was encouraged to further explore the results and alternative solutions to achieve the best possible outcomes.
THE IMPLEMENTATION
Once the low resolution design was agreed on and approved by the client, we further refined the design and Johanna worked collaboratively with the developer to build the App for iOS and Android. It was essential for the team to work in a harmonious and responsive manner to ensure the process ran smoothly and productively.

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THE BRIEF
Darzin software is an Australian company working with government organisations to manage consultation programs. Johanna was engaged to develop the user experience strategy, design and interaction design for Version 5 of the Darzin stakeholder management system.
THE WORK
Lead the UX piece and produce all key deliverables between November 2015 and August 2016, working with a junior UX Architect to guide them through the process.
THE CHALLENGE
Existing systems were built on old technology and principles, which no longer satisfied users needs. Mapping workflows for the new system was also challenging as there are many different touchpoints within the system for customers using Darzin, which needed to be understood thoroughly.

I loved the whole approach to the project and am proud of the outcome. Working so collaboratively and constructively with the team was an amazing experience and resulted in the outcomes we set out to achieve. This was an inspiring and positive experience for myself and as a team.

THE RESEARCH
Gain a deep understanding of the functionality of the software and current user interactions: which features do they use or not use? What are their frustrations, needs and suggestions? How can we improve their experience?
THE THINKING
Focus on improving the following areas;
Increase flexibility: allow clients to hide tabs and menus they don’t need in their workflow
Increase customisation: allow clients to rename fields to suit their preferences
Minimise complexity: create a smoother, easier user journey
THE PLANNING
A comprehensive understanding of user data allowed us to develop a strategic approach to the new design;
Deep user research and data analysis, including stakeholder interviews, requirement workshops, user stories, surveys, feedback forms

User insights to develop personas, experience maps, product plan sketches
Define product requirements: we discovered at least 70% of clients used Darzin in its most basic form so the new interface had a cleaner, simpler design based on their behaviour and needs
Map workflows and existing content
THE VISUAL THINKING
To understand the many functionalities, Johanna mapped workflows on paper to identify opportunities for improvement and where it was possible to innovate and evolve the process.
Johanna sketched initial designs on paper, using prototyping techniques to bring the designs to life so we could evaluate them with user groups. Rapid prototyping allowed us to work quickly through a number of ideas and sketching these concepts helped us form a broader view of the system from the beginning to ensure a more cohesive design.
Background
THE PROCESS
We took a top-down approach to defining the overall structure of the experience. Sketching and storyboarding lots of ideas about the arrangement of UI, functional and data elements, and interactive behaviours allowed us to start with a broad view then refine our vision into something tangible.
We identified a need to refine the interactions and requirements for the Darzin system’s anatomy. We used concept maps to design low-fidelity wireframes, and then developed a high-fidelity prototype.
We used Sketch to create detailed mock-ups and InVision to test and demonstrate our thinking and interactivity, which was valuable for the client to understand design progress and functionality.
Thorough user and functionality testing was conducted throughout the process with a small internal focus group and externally with a select group of existing clients.
THE VISUAL THINKING
To understand the many functionalities, Johanna mapped workflows on paper to identify opportunities for improvement and where it was possible to innovate and evolve the process.
Johanna sketched initial designs on paper, using prototyping techniques to bring the designs to life so we could evaluate them with user groups. Rapid prototyping allowed us to work quickly through a number of ideas and sketching these concepts helped us form a broader view of the system from the beginning to ensure a more cohesive design.